FAQs

What products do you sell?

We offer a wide range of products including electronics, clothing, beauty products, home goods, etc.. You can browse all our available products through our shop page.

How do I place an order?

Simply browse our website, add items to your cart, and proceed to checkout. You will be asked to provide shipping information, choose a payment method, and review your order before confirming.

What shipping options do you offer?

We offer a variety of shipping options, including standard, expedited, and express delivery. The available options depend on your location and the items in your cart.

How long will it take to receive my order?

Delivery times depend on the shipping method you choose and your location. Typically, orders are processed within 1–2 business days, and shipping takes up to 3 days for standard shipping and 1-2 days for expedited shipping.

Do you ship internationally?

Yes, we ship to many international destinations. Shipping rates and delivery times vary depending on your location.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the shipping carrier’s website.

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and other secure payment gateways.

Do I need to pay sales tax?

Sales tax is calculated based on the shipping address. The applicable rate will be shown during checkout.

How can I contact customer service?

You can reach our customer support team via email at kc@kconlinemarketplace.com. We’re here to assist you Monday to Friday, 8:00 AM to 6:00 PM.